Welcome to Tour Socotra
These Terms and Conditions govern the provision of services by Tour Socotra, operating as a tour brand and travel service provider. By booking a tour and/or making any payment (including a deposit or down payment), you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in full.
1. Booking, Payments & Contractual Relationship
1.1 A deposit is required at the time of booking to secure participation in a tour. This deposit contributes toward charter flight arrangements, visa processing, and tour logistics.
1.2 Full payment must be completed prior to the tour start date unless otherwise agreed in writing by Tour Socotra.
1.3 Payments may be accepted and processed by authorized third-party processors, affiliated entities, or associated operating companies acting on behalf of Tour Socotra.
1.4 Regardless of the name under which a payment is processed, charged, or appears on a bank statement or receipt, all bookings remain subject to Tour Socotra’s Terms and Conditions, and the guest’s contractual agreement is with Tour Socotra as the tour operator.
1.5 The processing of payment by a different legal or commercial entity does not alter, replace, or limit the applicability of these Terms and Conditions, nor does it create a separate contractual relationship with the guest.
2. Cancellations, Changes, and Refunds
2.1 All deposits, down payments, and payments made in connection with a Tour Socotra booking are non-refundable unless otherwise explicitly stated in writing by Tour Socotra.
2.2 One (1) change to a booking may be requested up to sixty (60) days prior to the scheduled flight date, subject to availability and applicable third-party conditions.
2.3 All change requests must be submitted in writing via email or WhatsApp.
2.4 Once a booking has been changed, no further changes will be permitted and all payments become fully non-refundable.
3. Flight Cancellations, Delays, Rescheduling & Route Changes
3.1 Tour Socotra does not operate, control, or administer airline or charter flight services.
3.2 The guest acknowledges that their booking contract is governed by Tour Socotra’s Terms and Conditions, regardless of any airline, charter operator, or third-party policies.
3.3 Any policies, representations, or remedies offered by airlines or charter operators — including refunds, rebookings, or credits — do not override or supersede Tour Socotra’s Terms and Conditions.
3.4 In the event that any flight to or from Socotra is cancelled, delayed, rescheduled, rerouted, or otherwise modified for any reason, no cash refunds will be issued.
3.5 Flights include, but are not limited to, those operating from or to Abu Dhabi, Mainland Yemen, Cairo, Jeddah (Saudi Arabia), or any other departure, transit, or destination city.
3.6 The term “rescheduled” includes, without limitation:
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Changes to departure or arrival cities
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Changes to travel dates or times
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Changes to routing or transit points
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Changes to aircraft type, operating airline, or charter provider
3.7 In all such cases, the sole remedy shall be rescheduling or issuance of a Tour Credit.
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No expiration date
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Non-transferable
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Subject to availability
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Not redeemable for cash
4. Missed or Cancelled Departures from Socotra
4.1 If a departing flight from Socotra to any destination is cancelled, delayed, or rescheduled and the guest is required to remain on the island beyond the scheduled itinerary, an additional charge of USD 200 per person, per day will apply.
4.2 This charge covers accommodation, meals, staffing, logistics, and on-ground support and is non-refundable.
5. Force Majeure
5.1 Tour Socotra shall not be liable for delays, disruptions, modifications, or cancellations caused by events beyond its reasonable control (“Force Majeure”).
5.2 Force Majeure events include, but are not limited to government actions, airspace closures, war, political instability, natural disasters, extreme weather, public health emergencies, airline shutdowns, or any event rendering performance unsafe or impracticable.
5.3 In such cases, no cash refunds shall be issued. The sole remedy shall be rescheduling or issuance of a Tour Credit.
6. Travel Documents & Insurance
6.1 Guests are responsible for ensuring valid passports, visas, and travel documents.
6.2 Comprehensive travel insurance is strongly recommended.
7. Changes to Itinerary & Services
7.1 Tour Socotra reserves the right to modify itineraries, accommodations, transportation, or activities due to operational or safety considerations.
7.2 Such changes do not entitle guests to refunds.
8. Health & Medical Responsibility
8.1 All medical expenses, treatment, hospital visits, or evacuations are the sole responsibility of the guest.
9. Liability Disclaimer
9.1 Tour Socotra is not liable for losses, delays, injuries, or costs caused by third parties, airlines, Force Majeure events, or circumstances beyond its control.
10. Intellectual Property
10.1 All website content is protected by intellectual property laws.
11. Privacy & Media Release
11.1 Guests grant Tour Socotra the right to use images and videos captured during tours unless declined in writing prior to travel.
12. Governing Law & Jurisdiction
12.1 These Terms are governed by the laws applicable to Socotra, Yemen, with exclusive jurisdiction therein.
Contact Information:
20th Street, Hadiboh, Socotra, Yemen
Participation in any Tour Socotra service constitutes full acceptance of these Terms and Conditions.